Right of withdrawal

(see also General Terms and Conditions 7)

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods. To exercise your right of withdrawal, you must contact us

5515 GenussRaum GmbH
Fuggerstr. 30
10777 Berlin

by means of a clear declaration (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You can use the sample cancellation form attached here, but this is not mandatory. In order to meet the cancellation deadline, you need to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of cancellation

If you withdraw from this contract, all the payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the standard delivery we have may offered), will be repaid immediately and within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund will be used the same payment method that you used for the original transaction, unless something else would expressly agreed with you. No fees will be charged for this refund. We will bear the cost of returning the goods. You only have to pay for any loss in value of the goods if the loss in value is due to a handling of the product, that wouldn´t be needed to check its nature, quality or functionality.