Shipping and delivery

Update January 2017

 

Storage Conditions

 

In order to offer you the best wine experience, we make everything that's in our hands to make the wines arrive in the best conditions, like among other things, monitoring at all times the temperature and moisture conditions of our cellars.

 

Shipping conditions

 

All shipment of 5515 GenussRaum will be done with our external logistics partner DHL (German Post AG).

 

The ordered goods will be delivered only once it is established that the recipient thereof is the same person who placed the order, or at least both are adults, that is, with the legal drinking age in their residence country.

 

Orders will be shipped from our warehouse in Berlin, Monday through Friday during business hours. Some deliveries, however, could also take place on Saturdays.

 

Packing: for security reasons, the bottles will be transported in a standard corrugated recycled cardboard boxes, with individual internal dividers per bottle and adequately protected and identified with barcode labeling. Orders must adapt to the standard sizes of the boxes: 1, 2, 3, 6, 12 bottles or quantities that allow the combination of them in the standard boxes. 

 

Shipping costs

 

We set in a table below the cost to each shipment requested depending on the destination and bottle number. For different destinations, that are not included in this table, please contact us by e-mail: info@5515genussraum.de or through our „Contact“ form.

  

Destination                                   1 B*                              2 B*                              3 B*                               6 B*                                    12 B*                            
Germany6.53€6.53€6.53€                   Free Shipping!
EU countries 1**12.60€14.50€16.40€20.20€29.70€
EU countries 2***12.80€14.90€17.00€21.20€31.70€
Switzerland, Monaco15.25€18.25€21.25€ 27.25€42.25€      
San Marino
other countriesby request

B*: Bottle. These are netto-preis.  
**   Belgium, Denmark, Great Britain, France, Italy, Luxembourg, Netherlands, Austria, Poland, Slovakia, Slovenia, Hungary, Czech Republic.
*** Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Lithuania, Latvia, Malta, Portugal, Romania, Cyprus.

       Prices for 18 bottle shipment by destination: EU1:36.35€, EU2:39.05€, Switzerland, Monaco and San Marino:52.75€

 

 

In 5515 GenussRaum there is no minimum order.

 

For orders from 6 bottles of wine within Germany, assumes 5515 GenussRaum the shipping costs!

 

Taxes and Customs fees

 

Possible additional costs for taxes in the country of destination on shipments to commercial or retail Customers outside Germany and within the European Union will be assumed by the Customer.

 

Special cases:

 

- Austria: alcohol and alcohol-containing products which are sold in Austria, are subject to the tax on alcohol. The alcohol tax is € 1.000 per 100 liters of pure alcohol (tariffs according to the Federal Ministry of Finance). 

- France: the wine in France is subject to a tax rate of 3.66 € / hl (tariffs according to Ministère du commerce exterieur). 

- Sweden: the sale of products containing more than 3.5% vol. Alcohol in Sweden is regulated by the state monopoly. For this reason, we do not sell in Sweden. 

 

Possible additional costs for taxes in the country of destination on shipments to privat Customers outside Germany and within the European Union will be assumed by 5515 GenussRaum.

Delivery conditions

 

The delivery of the goods takes place from Monday to Friday from 8'00 to 17'00. Deliveries on Saturday morning are also possible. 

 

The delivery time is 1-3 days within Germany. In other EU countries varies and is estimated as follows:

 

 

Germany                      

EU countries 1 **                          EU countries 2 **               Switzerland, Monaco, San Marino    
 1-32-52-4
other Destinations            by request

*    Working days
**   Belgium, Denmark, Great Britain, France, Italy, Luxembourg, Netherlands, Austria, Poland, Slovakia, Slovenia, Hungary, Czech Republic. 
*** Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Lithuania, Latvia, Malta, Portugal, Romania, Cyprus.

 

 

Youth Protection Act

 

In compliance with the Youth Protection Act, 5515 GenussRaum will not sell or ship alcohol to persons who are not over the age of 18 years in Germany and the legal drinking age, whatever it is, abroad. The customer assures by placing his order, that he is over 18 years old (or the appropriate legal drinking age in his country of residence) and that the person who will receive the shipment is also an adult in these terms.  At the slightest doubt, the carrier service may ask for age confirmation by presentation of an identity document. 

 

5515 GenussRaum commitment to the environment

 

We are concerned about the environment and are aware of our responsibility in its preservation. Therefore we welcome the GoGreen service of our logistics partner DHL, which ensures that all our shipments in and out of Germany are made within the System 100 % CO2 Neutral.

 

This is a system for carbon dioxide emissions compensation, which guarantees its full contribution to recognized environmental projects. For more information, you may visit DHL website.


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